Privacy Policy for Shams the Label

Effective Date: 01-12-24

At Shams the Label, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide when visiting our website or making a purchase.

1. Information We Collect

When you visit our website or place an order, we may collect the following types of information:

• Personal Information: Your name, email address, phone number, shipping and billing address, and payment details.
• Account Information: If you create an account, we collect login details and preferences.
• Browsing Data: Information such as your IP address, browser type, pages visited, and interactions with our site.

2. How We Use Your Information

We use the information collected for various purposes, including:

• Processing and fulfilling your orders.
• Responding to inquiries and providing customer support.
• Sending order confirmations, shipping updates, and promotional emails (if you have opted in).
• Improving our website, services, and customer experience.
• Preventing fraud and ensuring the security of our website.

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

• Service Providers: Third-party companies that help us with payment processing, shipping, and marketing.
• Legal Requirements: If required by law or to protect our rights and comply with legal obligations.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Our website uses secure encryption (SSL) technology for data transmission.

5. Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Opt-out of receiving promotional communications.
• Request information about how we process your data.

To exercise these rights, please contact us at shamsthelabel@gmail.com

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us understand user behavior and improve our services. You can control or disable cookies through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

8. Contact Us

If you have any questions or concerns about our Privacy Policy or how your information is handled, please contact us at:

Email: shamsthelabel@gmail.com

Measurement	Small (52)	Medium (54)	Large (56)
Abaya Length	52	54	56
Shoulder Width	15.13	16.13	17.13
1/2 Bust	21	23	24
1/2 Waist	22	23	24
1/2 Hem	32	34	36
Sleeve Length	24.5	25	26

 

Refund and Exchange Policy

At Shams the Label, we strive to ensure that you are satisfied with your purchase. However, we do not offer refunds.

Exchanges

We understand that sizing issues or product damage can occur, and we are happy to offer an exchange under the following conditions:

• Size Exchange: If the item doesn’t fit, you may exchange it for a different size.
• Damaged Items: If you receive a product that is damaged or defective, please contact us immediately to arrange an exchange.

Exchange Requirements:

• All exchanges must be initiated within 15 days of receiving your order.
• Items must be in their original condition, unworn, unwashed, and with all tags attached.
• Proof of purchase (order confirmation or receipt) must be provided.

How to Initiate an Exchange:

1. Email us at shamsthelabel@gmail.com with your order number and details of the issue.
2. Once your exchange request is approved, we will provide instructions for returning the item.
3. Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

We reserve the right to refuse exchanges that do not meet the above criteria. Thank you for understanding, and for being a valued customer of Shams the Label.